Returns, Guarantees & Extended Support

I pour my heart into every piece I craft, and my priority is that you carry your gear with pride. I stand firmly behind the structural integrity of my leathercraft, but it is vital to have clear guidelines on how returns, defects, and repairs are handled.

1. Returns & "Change of Mind"

The return policy depends entirely on the type of artifact you commissioned:

• Ready to Ship Items Only: Only standard, pre-made items that are already in stock and "ready to ship" are eligible for returns. If these standard items do not meet your expectations, I accept returns within 14 days of delivery. The item must be completely unused and in its original, pristine condition. Return shipping costs are the responsibility of the buyer.

• Made to Order & Customized Items: Any item that is crafted upon request or customized to your specifications is FINAL SALE. This includes, but is not limited to, selecting a specific leather color, thread color, custom sizing, or hand-tooled design. Due to their personalized nature, these items are explicitly excluded from the right of withdrawal under EU Consumer Law (Art. 59c) and cannot be returned or exchanged for a simple change of mind.

2. The Guarantee: Defects vs. Character

It is important to distinguish between a structural defect and the natural behavior of the material.

• The Leather: Vegetable-tanned leather is a natural, living material. Small scars, wrinkles, or subtle color variations are inherent features of the hide, not production defects. These marks are the signature of a genuine, handcrafted artifact.

• Structural Defects: If there is a genuine mistake in construction (e.g., hardware failure, stitching issues) or a fulfillment error on my part, I will fix it, replace it, or refund it entirely at my expense.

3. Extended Support & Repairs

My ultimate goal is for your gear to serve you flawlessly for years to come. Because these artifacts are meant for intense use, I typically include spare parts for the components most subject to stress.

If any structural issue arises down the line, I am fully committed to helping you find the best solution:

• Minor Fixes: For easy interventions, I can supply you with the necessary replacement materials; you will only need to cover the minimal shipping costs.

• Complex Repairs: Items requiring more extensive structural repairs will be evaluated on a case-by-case basis.

Whether it has been two weeks or five years since your purchase, I remain completely at your disposal to sort it out.

4. Shipping Damage

If your package arrives visibly damaged, you must sign the delivery receipt "WITH RESERVE". Please email me clear photos of the damaged packaging and the item immediately. Any refund or prioritized remake will be processed once the carrier confirms the insurance claim.

5. How to Start a Return or Repair

Please do not send anything back without prior approval.

1. Reach out to me at info@reliqleather.com (or via WhatsApp) with your order number and clear photos of the issue.

2. I will evaluate the request. If approved, I will provide you with the confirmation to ship it back to the workshop.

3. Once the item is received and inspected, I will process your refund to your original payment method or begin the repair/replacement process.

Return Address (Upon Approval Only):

Reliq Leather

Via Enrico De Nicola 14

24055 Cologno al Serio (BG) – Italy